Shipping policy

Processing time

Please allow approximately 2 days for order processing.

Personalised pieces require additional care before dispatch to make sure your order is prepared correctly.

UK delivery

Estimated delivery time after processing is approximately:

6–14 days

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Free UK shipping

Spend £59 or more on charms and receive:

FREE UK SHIPPING

Orders below £59 will have the applicable shipping cost displayed at checkout.

Tracking

Once your order has been dispatched, you will receive tracking information by email.

You can also follow your order through the tracking section of our website.

Incorrect address

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible at hello@petzzio.com. Once an order has been dispatched, we may not be able to change the delivery address.

Delivery issues

If your order has not arrived within the expected delivery window or your tracking has stopped updating, please contact us and we will investigate.