Shipping policy

Shipping options

We offer free standard shipping on all US orders, with no minimum purchase.

Estimated shipping times:
• Standard shipping: 7–14 business days.
• Express shipping: 4–9 business days.

Express shipping availability and charges are shown at checkout. Shipping options and charges for other destinations are also shown at checkout.

Delivery times are estimates, not guaranteed arrival dates. Carrier disruptions, customs processing, and public holidays may affect delivery.

Order tracking

Once your order has shipped, you will receive an email with your tracking details. Tracking information may take some time to update after dispatch.

Shipping address

Please check your delivery address carefully before placing your order. If you notice an error, contact hello@petzzio.com as soon as possible. Address changes may not be possible once an order has shipped.

Delivery issues

If your shipment appears lost, arrives damaged, or has an unexpected delay, please contact hello@petzzio.com with your order number so we can investigate and help resolve the issue.