We want you to love your Petzzio order. If something isn’t right, please contact us at hello@petzzio.com
Many Petzzio products are personalised or made specifically to your instructions, including photo charms, name charms and other custom-made pieces.
Because these products are created specifically for you, personalised or made-to-specification items are generally not eligible for change-of-mind cancellation or return.
This does not affect your legal rights if an item is faulty, damaged, not as described or incorrect.
If an item is not personalised or made to your specification, you may notify us that you wish to cancel within 14 days of receiving your order.
You then have a further 14 days to return eligible items.
Returned products must be unused and returned with their original packaging where reasonably possible.
Unless the item is faulty or incorrect, return shipping costs are the customer’s responsibility.
Where a refund is due, it will be processed to the original payment method within the legally required timeframe.
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible with:
We will review the issue and arrange an appropriate remedy, such as a replacement, repair or refund where applicable.
Please check all names, photographs and personalisation details carefully before completing your order.
If you notice a mistake after ordering, contact us immediately. Once production has started, we may not be able to change personalised details.
For return or refund questions:
hello@petzzio.com
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
