Each Petzzio piece is personalized especially for you. We do not offer returns or refunds for change of mind.
Defective or damaged items
If your jewelry arrives defective or damaged, please contact hello@petzzio.com within 30 calendar days of delivery.
Please include:
• Your order number.
• A description of the issue.
• Clear photos showing the defect or damage.
Once the defect or damage is confirmed, we will issue a refund for the affected item to your original payment method. You will not need to return the jewelry.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
Your consumer rights
This policy does not limit your rights under applicable consumer protection laws, including rights relating to faulty, misdescribed, or undelivered goods. Where the law provides additional remedies or longer time limits, those rights continue to apply.
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
