Privacy policy

Privacy Policy

Last updated: 16 August 2026

Petzzio respects your privacy.

Petzzio is operated by:

Petzzio
hello@petzzio.com

Information we collect

Depending on how you use our website, we may collect:

  • name;
  • email address;
  • billing and shipping address;
  • telephone number;
  • order information;
  • payment-related information handled through payment providers;
  • photographs and names uploaded for product personalisation;
  • communications with customer support;
  • device, browser and website usage information;
  • marketing and cookie preferences.

How we use your information

We may use your information to:

  • process and deliver your order;
  • create personalised products;
  • communicate about your order;
  • provide customer support;
  • prevent fraud and protect our website;
  • meet legal and accounting obligations;
  • improve our website and services;
  • send marketing where you have consented or where otherwise permitted by law.

Who we share information with

Information may be shared where necessary with service providers such as:

  • Shopify;
  • payment processors;
  • product personalisation and fulfilment partners;
  • shipping and delivery companies;
  • customer service and store apps;
  • analytics and advertising providers where permitted by your privacy choices;
  • professional or legal advisers where required.

We only share information where reasonably necessary for these purposes.

International processing

Some service providers may process information outside the United Kingdom.

Where required, appropriate safeguards will be used for international transfers of personal information.

How long we keep information

We retain information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer support and legal, tax or accounting requirements.

Your rights

Depending on applicable data protection law, you may have rights including:

  • access to your personal information;
  • correction of inaccurate information;
  • deletion in certain circumstances;
  • restriction of processing;
  • objection to certain processing;
  • data portability;
  • withdrawal of consent where consent is relied upon.

To make a privacy request, contact hello@petzzio.com

Marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Cookies

We use cookies and similar technologies. More information is available in our Cookie Policy and through our cookie preferences tool.

Complaints

If you are concerned about how your personal information is handled, please contact us first.

UK customers may also have the right to raise a concern with the Information Commissioner’s Office (ICO).

Contact

hello@petzzio.com